Ricky Merdiansyah
IT Operation & Service Delivery Leader | Transforming Banking Services through AI & Automation
Making financial IT operations smarter, faster, and automation-driven.
About Me
Over the past 12+ years across banking, multi finance, and payment infrastructure, my focus has remained the same: keeping critical systems ultra-stable while constantly finding smarter ways to run them.
Currently, as Unit Head at PT ALTO Network (one of Indonesia’s 4 licensed national payment switching institutions), I lead service automation and problem management in a high-availability, highly regulated environment. My journey spans core banking production support at BTPN Syariah to IT application support & project delivery at Suzuki Finance.
What I’ve learned is that most operational problems aren’t technical—they’re process and ownership problems. That’s why process improvement isn’t a separate project for me; it’s embedded in how I solve everyday operational challenges. I fix what’s broken, automate the routine, and build internal tools that teams actually love to use.
🚀 Key Impact & Deliverables:
- Automation & Efficiency: Redesigned service workflows and automated manual processes, saving 1 FTE in operational workload.
- Service Excellence: Maintained a 99% SLA response rate across helpdesk operations through structured workflow improvements.
- Problem Management: Dramatically reduced recurring incidents by embedding rigorous RCA practices that fix root causes, not just symptoms.
- Customer Satisfaction: Drove end-to-end process improvements, resulting in a 20% increase in CSAT & NPS.
📬 Let’s Connect: I am open to IT Operations leadership roles within banking or financial services—specifically where I can lead teams to not just maintain operations, but genuinely transform how they run.
Full Stack Architect
Frontend to backend, databases to deployment
Product Focused
Understanding user needs, shipping fast
Problem Solver
Complex technical challenges, elegant solutions
Tech Leader
Mentoring teams, building high-performing engineering cultures
Professional Resume
12+ years of building, leading, and scaling engineering teams
Experience
PropertyJabodetabek
Founder & Lead Engineer
Jan 2023 – Present
- Architected and built a full-stack property listing platform for the Greater Jakarta area using Next.js 14, PostgreSQL, and Prisma.
- Implemented Google Search Console integration and automated SEO reporting to track organic traffic growth.
- Designed multi-tenant admin dashboard with role-based access control using NextAuth v5.
- Deployed on Vercel with CI/CD pipeline; achieved sub-2s page load via static generation and image optimization.
- Grew organic search impressions from zero to 50,000+ within 6 months.
Traveloka
Senior Software Engineer
Apr 2019 – Dec 2022
- Led frontend development for the Flight vertical, serving millions of daily active users across Southeast Asia.
- Migrated legacy jQuery-based UI to a component-driven React architecture, reducing bundle size by 35%.
- Collaborated with product managers and designers to ship A/B experiments that improved booking conversion by 12%.
- Mentored a team of 5 junior engineers through weekly code reviews, pair programming sessions, and knowledge-sharing workshops.
- Introduced TypeScript across the team codebase, cutting runtime errors by 40% in the first quarter.
Kudo (acquired by Grab)
Software Engineer
Jun 2016 – Mar 2019
- Built and maintained agent-facing mobile web application using React and Redux, supporting 100,000+ agents nationwide.
- Developed RESTful APIs in Node.js/Express to handle payment transactions and agent onboarding flows.
- Worked closely with the DevOps team to containerize services using Docker and deploy to AWS ECS.
- Participated in post-acquisition integration with Grab engineering teams to align platform architecture.
- Implemented real-time order tracking feature using WebSocket, reducing customer support calls by 20%.
Key Achievements
Passionate about building high-performance engineering cultures, mentoring talent, and delivering software that makes a real business impact.
Featured Work
A selection of projects I have built, led, or contributed to significantly.
PropertyJabodetabek.com
A property listing platform focused on the Greater Jakarta (Jabodetabek) area. Features neighborhood guides, advanced search filters, and SEO-optimized listing pages designed to capture organic search traffic from home buyers and renters.
A property listing platform focused on the Greater Jakarta (Jabodetabek) area. Features neighborhood guides, advanced search filters, and SEO-optimized listing pages designed to capture organic search traffic from home buyers and renters.
DevBudget — Freelance Cost Estimator
A web tool that helps freelancers and small agencies generate accurate project cost estimates based on scope, tech stack, and timeline. Features a shareable PDF export and a client-facing estimate review link.
A web tool that helps freelancers and small agencies generate accurate project cost estimates based on scope, tech stack, and timeline. Features a shareable PDF export and a client-facing estimate review link.
Skills & Expertise
Frontend
Backend
Architecture & DevOps
Leadership
What People Say
“Ricky is one of the most pragmatic engineers I've worked with. He has an exceptional ability to cut through complexity and deliver clean, production-ready solutions on tight deadlines. His frontend work on the Flight vertical was some of the best code in the codebase — well-structured, well-tested, and easy to hand off.”
Andi Kurniawan
Engineering Manager · Traveloka
“Working with Ricky on the agent platform at Kudo was a genuinely great experience. He's technically strong across the full stack, but what sets him apart is his product sense — he always asks *why* before asking *how*, which means the features he ships actually move metrics. I'd work with him again without hesitation.”
Sari Dewi
Senior Product Manager · Kudo
“Ricky mentored me during my first year as a junior engineer and fundamentally shaped how I think about software. He has a rare talent for explaining complex architectural decisions in simple terms, and he leads by example — writing the kind of code he wants others to write. Any team would be lucky to have him.”
Bagas Pratama
Software Engineer · GoTo Financial
Let's Connect
Available for full-time roles, consulting projects, and tech conversations.
For Hiring
Open for full-time & leadership roles
Consulting
Architecture design & strategic projects
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